Give it event context
Tell the assistant where it will be, who is attending and which questions matter most, from local open days to international recruitment.
Your knowledge · Many languages · Your choice of systems
Helpful answers, in any language.
Powered by your knowledge.
Help visitors and prospective applicants find clear answers using the knowledge your team already maintains. Offer support in different languages and connect with your existing systems, without being tied to one chatbot or CRM platform.
Answers from your contentMultilingual supportConnected knowledgeConversation historyCRM-independent
Try it out
Ask a question. See what informed the answer.
Ask the Knowledge Assistant a question and see the information behind its response.
CDU Knowledge AssistantKnowledge-based answers
Ask CDU knowledge
Knowledge Assistant
Using Ask CDU content
Try a question
Independent concept · Check official CDU information for important decisions
Behind the answer
Your answer was collected from...
Ask a question to see which Ask CDU articles support the response.
Ask CDU knowledge
Ask CDU
SearchMake an enquiryMy account
Domestic applicants
Application pathways can differ depending on the type of course and applicant. The original Ask CDU article explains options for higher education, TAFE, international and research applicants.
Ask a question to see the supporting article here.
When knowledge has a gap
Control what happens when your assistant can't answer something clearly.
Not every question will have a verified answer in your knowledge base. Define what happens next, so visitors get a clear path forward instead of an unsupported guess.
Recognise the knowledge gap
Explain that the available content doesn't verify an answer. Don't invent policies, deadlines or requirements.
Offer a simple next step
Invite the visitor to request a follow-up. The chat can present a form with their original question already filled in.
Route it to the right place
With an integration, send consented enquiries to a team inbox, case-management system or your preferred CRM.
Improve answers over time
Use appropriately reviewed unanswered-question trends to identify and improve missing knowledge articles.
One knowledge base · Many languages
Ask in your language.
Get an answer that makes sense.
Visitors can ask questions in their preferred language, even when the original articles are written in English. The assistant uses the same knowledge, with links back to the source.
Choose a language below and try a question in the mobile chat.
Answers depend on the information available. For important decisions, the original source remains the reference.
9:41
Knowledge AssistantKnowledge-grounded responses
Knowledge Assistant
Hi! What would you like to know about studying at CDU?
Chat demo · No conversation forwarding enabled
Domestic and international events
Turn event conversations
into meaningful enquiries.
Bring the Knowledge Assistant to open days, education expos and international recruitment events. On a tablet, touchscreen or kiosk, visitors could explore courses, ask questions and leave their details for follow-up.
Knowledge AssistantExplore CDU · Event experience
● Ask anything
Your event guide
Choose a question to get started
Knowledge Assistant
Hi there! 👋 Interested in studying at CDU? Ask me about courses, applications or campus life.
Previous messages
Live knowledge answers when connected · Multilingual questions welcome
Prepared for the event
One Assistant. A different briefing for every event.
Before an open day or recruitment expo, give the assistant event-specific instructions, relevant approved information and a clear goal for each conversation. It can be tailored to the audience without starting from scratch.
Add event-ready knowledge
Include approved event schedules, featured courses, application guidance and useful links alongside your existing knowledge base.
Set conversation goals
Guide visitors toward useful next steps, suitable follow-up questions and consent-based enquiries for the team to handle later.
Different events, different focus
Open day Campus visits and course advice
International expo Study pathways and languages
Careers fair Entry options and follow-up
Event-specific briefings and multiple assistant profiles are proposed capabilities. This demo currently uses one shared knowledge service, without configurable event profiles.
Answer questions on the spot using your approved knowledge
Capture contact details and interests with consent
Pass enquiries to your team or CRM for follow-up
Illustrative event use case. The tablet chatbot is interactive, but lead forms, consent handling, secure storage and CRM integration are not connected in this demo.
Connected conversations · Better support
From conversation to case.
Keep track of the history.
When the chat concludes, the conversation and relevant enquiry details can be passed to your case-management system, so staff have the context they need for follow-up.
More context during the chatWith secure sign-in and permission, the assistant can be enabled to use previous chats and enquiries to give more relevant responses.
A clear history for staffWhen the chat ends, its transcript can be passed to your existing case-management system for follow-up.
Enquiry conversationChat complete
Knowledge Assistant · Mobile chat transcript
Visitor
How do I enrol at CDU?
Knowledge Assistant
You can find the enrolment steps in the official Ask CDU guidance.
2 messages · Ready to capture
Conversation → Case
Conversation history stays with the case
Case management workspace Concept demo
HomeIncident inbox
No incident created yet
The conversation will arrive here and generate a new case record.
Creating new incident…
Starting the case record
Incident · DEMO-1042 NEW
Enrolment assistance
Activity timeline 1 new interaction
AI conversation transcript Attached
Visitor asked: How do I enrol at CDU?
Always working from your knowledge
When your knowledge base changes,
so does your bot.
As you update articles in your knowledge base, the assistant refreshes its answers to reflect the latest information.
Connected knowledgeOne source of truth, shared with your assistant
Your knowledge baseManaged by your team
Campus information sessions
Explore CDU at a campus information session on Thursdays from 10 am to 2 pm. Meet the team and find out about study options.
Recent edit
TuesdayThursday
In syncContent updated
Knowledge AssistantAnswers based on your content
Visitor
When are the campus information sessions?
Assistant
Campus information sessions are on Thursdays from 10 am to 2 pm. You can meet the team and explore study options.
Based on: Campus information sessions
Update once. Keep the assistant aligned with your knowledge.
Illustrative product concept
No separate chatbot articles to maintain
Keep control of your approved content
Trace answers back to the source
Illustrative example using fictional welcome-session details. Automatic knowledge syncing is not connected in this demo.
Better self-service · More time for people
More answers for everyone.
More time for your team.
Help people find answers to everyday questions without having to contact the support team. That can reduce repetitive enquiries and give staff more time for situations that need personal attention.
Answers when people need them
Make useful answers available to visitors, prospective applicants and existing contacts at any time.
Fewer repetitive questions
Make common information easier to find before it becomes another support enquiry.
Focus on what matters
Give staff more room to handle complex or sensitive enquiries that benefit from a human response.
Fits the systems you already use.
Keep your knowledge
Change your CRM. Keep your knowledge. The assistant can draw on approved articles and documents without tying your content to a particular platform.
Speak their language
Let visitors ask questions in their preferred language, using the same trusted knowledge as everyone else.
Connect conversations
Support staff can receive conversation history in the case-management system they already use, with integration and privacy controls in place.
Independent AskNode concept. A production service would require testing, access controls, privacy safeguards and ongoing content review.